By accessing the website stolensb.ca or buying our products, you agree to be bound by these terms and conditions in their entirety. It is your responsibility to fully understand them by reading the following sections. If you do not agree to these terms of use, you must not access the website or download any of its content.

By accepting these terms and conditions, you declare that you are at least of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and have given consent to allow any minor under your care to use this site.

You may not use our products for illegal or unauthorized purposes and you may not, in using our services, violate the laws of your state or province (including, but not limited to, copyright laws).

A violation or failure to comply with any of these terms and conditions will result in the immediate termination of your services.

Stolen SB owns and operates the website. All content, data, graphics, photographs, images, sounds, videos, software, trademarks, service marks, trade names, and other information (collectively, the "content") on this website are the property of Stolen SB and/or third-party licensors. The content is protected by Canadian and international copyright and trademark laws. It is prohibited to reproduce, duplicate, copy, sell, resell, or exploit any part of the website without our express written permission.

If you have any questions or comments regarding these terms of use, please contact Stolen SB via Instagram direct message.

TERMS OF SALE

Purchases on the Website

By placing an order to purchase any products on our Website, you agree to and accept to be bound and abide by these terms of sale. To place an order, you must be 18 years of age or older and possess a valid payment method acceptable to our payment provider. 

You represent and warrant that the products you purchase on the Website are for your own personal or household use and not for resale or export.

Order Acceptance and Cancellation or Refusal

We reserve the right to refuse or to cancel any order you place with us, in our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. If payment has already been made for an order that is cancelled, you will receive a refund.

We strive to display accurate information on our Website. However, we may on occasion make inadvertent typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have placed your order). In the event that products are listed at an incorrect price, we have the right to refuse or cancel orders for products listed at the incorrect price.

We also reserve the right to refuse or to cancel any order for any other reason in our sole discretion, including, but not limited to, errors or inaccuracies in payment or shipping information, product shipment delays or unavailability, suspected fraudulent activity or information, orders connected with a current or previous credit card or other payment dispute, and orders placed by users in violation of these terms of use. 

If we change, refuse, or cancel an order, we will notify you by contacting the email address you have provided to us.  

You understand and agree that all orders are subject to product availability, which may change without notice. We reserve the right to remove at any time any product displayed on the Websites and/or to replace or modify any content or information related to any product. 

Stolen SB shall not be held liable to any user or third party for any unavailability or removal of a product from the Website or for the replacement or modification of any content published on the Websites or for the refusal or cancellation of an order for any reason, including after a confirmation email was sent. 

Prices and Payment Terms

All prices listed on the Websites are shown in Canadian Dollars and are subject to change without notice. 

By placing your order, you agree to accept and pay for the products ordered at the prices listed for the products at the time of placing your order. You are also responsible for paying shipping and handling costs and sales tax, which are separate from and in addition to the listed prices.

Terms of payment are within our sole discretion. All orders must be paid at the time of the order in Canadian dollars by one of the authorized payment methods offered on the Website, including for pre-orders.

International Shipping

If your order is shipped for delivery outside Canada, you understand that you might be charged additional costs or fees, including custom fees, duties, customs brokerage fees and import taxes that may be applicable to international shipping or imports. You are solely responsible for paying any such additional costs or fees.

Shipments and Delivery

Your order is deemed delivered upon the transfer of the physical possession of the product or products to you (the “Delivery”). The risk of lost or damage of the product or products is transferred to you at the time of the Delivery.

The order will be shipped to the delivery address provided by you, which must be your home address or another residential or business address specified by you. Deliveries cannot be made to hotels or P.O. boxes.

You are solely responsible for providing accurate and complete information concerning the delivery address (including in particular, a house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In the event we are unable to deliver your order to the address provided by you, the products will be returned to us and you will receive a refund within five (5) business days of the products’ receipt by us, minus the shipping and taxes costs if applicable. Such refund will be sent to the original payment method.

Orders are generally shipped within 20 business days from the first business date after the confirmation of the order.

Stolen SB cannot be liable for a late shipment or Delivery caused by a force majeure event.

If we cannot ship your order within the shipping times described above and the delay is not caused by a force majeure event, you may consent to an extended delivery date or you may request the cancellation of the sale and receive a refund within a maximum period of 15 days from such request. We shall not be liable for any direct or indirect damage resulting from delay of delivery.

Custom fees may apply on your order if you are in the US or other countries exepting Canada.

Stolen SB respects your privacy and has a policy in place to specify: how we collect, use, and protect your information, when or why we may share your information, what your rights are regarding your personal data, and some of the options available to you.

Collection of Personal Information

We collect the following information when you interact with us in connection with our website or products, or when you place an order to purchase a product on our website:

• First and last name

• Postal address

• Email address

• Phone number

• Purchase history

When you proceed with payment, you provide personal information, such as your credit card number, to our payment partner, Stripe. Stolen SB does not collect your credit card number. Please review Stripe’s privacy policies to understand how they use your information.

How Do We Use Your Personal Information?

Your personal information is collected for the following purposes:

• Processing and tracking orders

• Information/Promotional offers

• Statistics

• Contact

• Legal obligations

Who Do We Share Your Information With?

In the course of our operations, we may share some of your personal information with third parties acting on our behalf and according to our instructions, and when required or permitted by law. We do not sell or rent any personal information about our customers and members to third parties. When we use a service provider, we use contractual clauses and take other appropriate measures to ensure that your information is used to provide our services and in compliance with applicable laws and this policy.

What Do We Do to Protect Your Personal Information?

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

• SSL protocol

• Network monitoring software

• Computer backup

• Username/Password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offers maximum security, there is always some risk when using the Internet to transmit personal information.

Where Do We Store Your Personal Information?

The personal information we collect is stored on cloud servers hosted by Amazon Web Services and SquareSpace located in the United States. Data transfers to the United States are carried out in accordance with the standard contractual clauses approved by the European Commission for the protection of personal data transferred outside Europe. Additionally, these cloud service providers are ISO certified and employ best security measures. Note that when your personal information is transferred to another country, it becomes governed by the laws of that country.

Right of Access

Upon written request, you can access the personal information we hold about you and, if applicable, request corrections to be made, as permitted or required by law.

To make a request for access or correction, please contact us at administration@stolensb.ca.

Contact Us

To ask questions or express concerns about the protection of your personal information on the Stolensb.ca website, contact the Data Protection Officer at administration@stolensb.ca.

Policy Changes

We may modify this privacy policy in accordance with applicable privacy protection laws and business practices. Any significant changes will be announced through a prominent notice on our website.